HMWSSB Targets Permanent Fixes for Recurring Water, Sewerage Complaints

Recurring sewer overflows, contaminated water complaints and supply gaps are set to face tighter monitoring, with the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) directing officials to focus on permanent solutions rather than repeatedly closing complaints through temporary repairs. 

HMWSSB Managing Director Ashok Reddy, along with JMD Mayank Mittal and senior officials, reviewed drinking water supply, sewerage management, field performance, pending complaints, staff deployment, machinery use and revenue mobilisation at the Board headquarters. 

Officials have been asked to identify areas with repeated complaints through data analysis and prepare specific action plans. Low-performing areas will be given 15-day and 30-day targets, with progress assessed through completed works and reduction in complaints.

 Ashok Reddy directed officials to identify the root cause of recurring problems and ensure they do not return after repairs. Best practices followed in better-performing areas should also be adopted elsewhere.

Staff, linemen, line managers and machinery deployment will be reviewed based on the area covered, number of connections, pipeline network, complaint severity and local conditions. Suitable equipment should be used in narrow streets and areas with specific sewerage problems. Machinery will also be assessed based on actual use, completed works and its impact on complaints.

Complaint data will be combined with project and road-work information to identify problem areas. Complaints received through Prajavani and other channels will be brought under a single monitoring system, with their resolution status tracked through a comprehensive information table.

The Board has also been asked to prepare for possible pressure on Singur water supplies if rainfall remains below expectations next month. Areas dependent on Singur water that could face shortages will be identified along with alternative supply arrangements.

Officials will prepare a plan to divert an additional 40 MGD expected through Mission Bhagiratha to areas where Singur supply is reduced. If required, temporary vertical water treatment plants may be set up along the Osman Sagar and Himayat Sagar conduit routes to treat available water locally and supply nearby areas.

Reservoir levels, supply timings, low-pressure complaints and supply delays will be monitored daily.

The review also focused on revenue mobilisation. Officials will analyse connections, meters, billing demand, collections and unregistered connections to prevent revenue losses. HMWSSB has set a target of 20 percent revenue growth over the next four months, with monthly reviews planned.