Vertical Automated Parcel Lifts Set To Redefine High-Rise Living: Aurm Co-Founder

SAMUEL JOSHUA

In high-rise apartments, delivery agents carrying groceries, food orders, and online shopping parcels often use the same lifts as residents to reach individual floors.

With 30-storey projects becoming commonplace and 50- and 60-storey towers coming up in cities such as Hyderabad, Bengaluru, Mumbai and the NCR, the number of households sharing this infrastructure is growing. As online orders become more frequent, repeated trips by delivery agents can add to lift waiting times, making delivery traffic another consideration for developers planning high-rise residential projects.

To address this challenge, Aurm has introduced Elivate, a vertical automated parcel delivery system designed to move packages through high-rise apartments separately from passenger lift traffic.

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Vertical Automated Parcel Delivery

“By taking parcel deliveries out of passenger lifts, we can reduce the pressure on the building's lift infrastructure and improve convenience for residents. Based on our lift-traffic analysis, developers could save 20% to 30% of their lift budget while providing a better living experience in high-rise apartments,” said Suraj HS, Co-Founder and Head of Growth at Aurm.

He added that Elivate uses a dedicated miniature lift to transport parcels weighing 30 to 45 kg to designated floors, where they are placed in locker boxes assigned to residents. With close to 500 locker boxes and the capacity to handle around 110 deliveries an hour, the system is designed to manage peak delivery periods in high-rise apartments. Residents can collect their packages through an app at their convenience, even when they are not at home.

Suraj noted that Elivate is best suited to new residential projects and buildings under construction, where a dedicated shaft can be incorporated into the design. Although accommodating the system in completed towers can be difficult, developers can plan for it alongside conventional lifts to reduce delivery traffic.

The product was launched at CREDAI NATCON 2026 in Kolkata on October 3 and has received 200 pre-orders from builders, including Vaisakhi, Mana, Sattva, Prestige, Cybercity, Levenor and Vasavi.

The idea for Elivate came from an incident in a 60-storey residential building with eight lifts. Suraj recalled that a resident had waited nearly 12 minutes for a lift, while a delivery agent had travelled to the 60^th floor to deliver a packet of mint leaves. The experience prompted him to look at how routine deliveries could be handled differently in tall residential buildings, where even small packages can add to the movement within a tower.

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Comes with AI Support

Suraj said that the system uses artificial intelligence (AI) to monitor equipment health and support predictive maintenance, helping identify potential issues before they affect operations.

Aurm offers annual maintenance contracts to builders to maintain the system. Developed and manufactured in India, the company is also exploring opportunities to take the technology to overseas markets.

“Across the world, all high-rises will have these automated parcel systems,” Suraj said, outlining his expectation that automated parcel handling will soon become a standard feature of high-rise residential developments in India.

The first installation is expected in April, once a developer provides the required shaft. This will allow Aurm to demonstrate the system's performance in a live residential setting and assess its handling of daily parcel volumes and maintenance requirements.

For developers, the decision to incorporate automated parcel handling could become a part of planning the lift infrastructure and the amenities in new high-rise projects.

For homebuyers, the benefit could be felt in the everyday experience of apartment living, with fewer delivery-related trips competing for passenger lifts.